Overview
1. Return Window for Standard Kites
You may return unused, undamaged standard kites within 14 days of delivery.
To be eligible for a return, the item must be in its original condition and packaging.
2. Non-Returnable Items
Custom-made kites and personalized products cannot be returned or exchanged, unless they arrive damaged or defective.
Please make sure to confirm all details before placing custom orders.
3. How to Request a Return
To initiate a return, please contact us at [your email] within 14 days of receiving your item.
Please include your order number and clear photos of the item (if applicable).
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method within 3–7 business days.
5. Shipping Costs
Shipping costs are non-refundable.
Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.